The Brand Vault's Terms of Service
Last Updated: April 4, 2025
Return and Refund Policy
Returns And Refunds
At The Brand Vault, we strive to ensure you're satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
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We allow items that are unused, in the same condition received, and in the original packaging to be returned within 2- days of purchase. A receipt of proof of purchase is required.
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To begin a return, contact us at Shop@Thebrandvault757.com or 757-309. We'll provide instructions on how and where to send your item. Please note that return shipping costs are the customer’s responsibility.
Refunds
After we have received and inspected your item for return we will notify you of the approval or rejection of your refund. You can expect the refund to be returned to your original payment method if approved. Please allow up to 7 business days for your bank to process this refund.
If you return your item in person- your refund will be processed immediately to the original payment method. Your bank will be the determining factor of how long it takes.
Shipping Policy
We aim to deliver your orders promptly and efficiently.
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on Sundays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and chosen shipping method.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email to monitor your shipment's progress.
Privacy Policy
Your privacy is important to us at The Brand Vault. This policy explains how we collect, use, and protect your information.
Information We Collect
We collect personal information you provide to us, such as your name, email address, and payment details, when you make a purchase or contact us.
How We Use Your Information
We use your information to process transactions, communicate with you, and improve our services.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with service providers who assist in operating our website and conducting our business, as long as they agree to keep this information confidential.
Security
We implement a variety of security measures to maintain the safety of your personal information.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at Shop@thebrandvault.com